Frequently Asked Questions (FAQs)

Simply complete the commission form, and I’ll get back to you within 24 hours to discuss the details.
Most portraits are completed within 2–3 weeks, depending on the size and my current schedule.
Absolutely. Many of my portraits include two or more pets.
Yes. As long as the photo is clear enough, I’d be happy to work from it.
Yes. If you cancel before I begin your portrait, your deposit will be fully refunded. Once work has started, the deposit is non-refundable.

Yes. As long as the photo is clear enough, I’d be happy to work from it. and also if you need more info. Check out my Reference Photos
Yes. If the photo is clear enough, I can often create a portrait from older photographs. Feel free to send it to me for review.

Yes. If your portrait is for a special occasion, please place your order as early as possible to allow enough time for completion and shipping.
It is best to ask or get in touch as early as possible if you have a particular date or timescale in mind.

Yes. I ship my portraits worldwide, carefully packaged to ensure they arrive safely.
Shipping costs vary depending on your location and will be confirmed before payment.
If your portrait arrives damaged, please contact me as soon as possible and I’ll help resolve the issue.

If you can’t find the answer you’re looking for, feel free to get in touch I’d be happy to help.